Disruption with some GitHub services
Incident
Report for GitHub
Resolved
On April 15th during regular testing we found a bug in our Copilot Metrics Pipeline infrastructure causing some data used to aggregate Copilot usage for the Copilot Metrics API to not be ingested. As a result of the bug, customer metrics in the Copilot Metrics API would have indicated lower than expected Copilot usage for the previous 28 days.
To mitigate the incident we resolved the bug so that all data from April 14th onwards would be accurately calculated and immediately began backfilling the previous 28 days with the correct data. All data has been corrected as of 2025-04-17 5:34PM UTC.
We have added additional monitoring to catch similar pipeline failures in the future earlier and are working on enhancing our data validation to ensure that all metrics we provide are accurate.
To mitigate the incident we resolved the bug so that all data from April 14th onwards would be accurately calculated and immediately began backfilling the previous 28 days with the correct data. All data has been corrected as of 2025-04-17 5:34PM UTC.
We have added additional monitoring to catch similar pipeline failures in the future earlier and are working on enhancing our data validation to ensure that all metrics we provide are accurate.
Update
We have resolved issues with data inconsistency for Copilot Metrics API data as of April 17th 2025 1600 UTC. All data is now accurate.
Update
We are continuing to work on correcting the Copilot Metrics API data from March 19th 2025 to April 14th 2025. Data from April 15 and later is accurate. Currently, the API returns about 10% lower usage numbers. Based on the current investigations we estimate to have a resolution by April 18th 0100 hrs UTC. We will provide an update if there is change in the ETA.
Update
We have an updated ETA on correcting all Copilot metrics API data: 20 hours. We won't post more updates here unless the ETA changes.
Update
We are working on correcting the Copilot metrics API source data from March 19th to April 14th. Currently, the API returns about 10% lower usage numbers than the reality. We don't have an ETA for the resolution at the moment.
Update
The Copilot metrics API (https://docs.github.com/en/enterprise-cloud@latest/rest/copilot/copilot-metrics?apiVersion=2022-11-28) now returns accurate data for April 15th. We're working on correcting the past 27 days, as we are under-reporting certain metrics from this time.
Update
We'll have accurate data for April 15th in the next 60 minutes. We're still working on correcting the data for the additional 27 days before April 15th. The complete correction is estimated to take up to 7 days, but we're working to speed this up.
https://docs.github.com/en/enterprise-cloud@latest/rest/copilot/copilot-metrics?apiVersion=2022-11-28 is the specific impacted API.
https://docs.github.com/en/enterprise-cloud@latest/rest/copilot/copilot-metrics?apiVersion=2022-11-28 is the specific impacted API.
Update
As we've made further progress on correcting the inconsistencies, we estimate it will take approximately a week for a full recovery. We are investigating options for speeding up the recovery, and we appreciate your patience as we work through this incident.
Update
We are working on correcting the inconsistencies now, our next update we will provide an estimated time when the issue will be fully resolved.
Update
We are currently experiencing degraded performance with our Copilot metrics API, which is temporarily causing partial inconsistencies in the data returned. Our engineering teams are actively working to restore full functionality. We understand the importance of timely updates and are prioritizing a resolution to ensure all systems are operating normally as quickly as possible.
Investigating
We are currently investigating this issue.
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