Disruption with some GitHub services
Incident
Report for GitHub
Resolved
On July 16th, 2024, between 00:30 UTC and 03:07 UTC, Copilot Chat was degraded and rejected all requests. The error rate was close to 100% during this time period and customers would have received errors when attempting to use Copilot Chat.
This was triggered during routine maintenance from a service provider, when GitHub services were disconnected and overwhelmed the dependent service during reconnections.
To mitigate the issue in the future, we are working to improve our reconnection and circuit-breaking logic to dependent services to recover from this kind of event seamlessly, without overwhelming the other service.
This was triggered during routine maintenance from a service provider, when GitHub services were disconnected and overwhelmed the dependent service during reconnections.
To mitigate the issue in the future, we are working to improve our reconnection and circuit-breaking logic to dependent services to recover from this kind of event seamlessly, without overwhelming the other service.
Update
Copilot chat is error rates are improving and we are continuing to monitor system health.
Update
Copilot chat is experiencing elevated error rates. We have identified the root cause and are working on remediation.
Update
Copilot chat is experiencing elevated error rates and we are currently investigating the issue.
Investigating
We are currently investigating this issue.
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