Disruption with some GitHub services
Incident
Report for GitHub
Resolved
On 7/3/2025, between 5:21:17 AM and 7:11:49 AM UTC, customers were prevented from SSO authorizing Personal Access Tokens and SSH keys via the GitHub UI. Approximately 1300 users were impacted.
A code change modified the content type of the response returned by the server, causing a lazily-loaded dropdown to fail to render, prohibiting the user from proceeding to authorize. No authorization systems were impacted during the incident, only the UI component. We mitigated the incident by reverting the code change that introduced the problem.
We are making improvements to our release process and test coverage to catch this class of error earlier in our deployment pipeline. Further, we are improving monitoring to reduce our time to detection and mitigation of issues like this one in the future.
A code change modified the content type of the response returned by the server, causing a lazily-loaded dropdown to fail to render, prohibiting the user from proceeding to authorize. No authorization systems were impacted during the incident, only the UI component. We mitigated the incident by reverting the code change that introduced the problem.
We are making improvements to our release process and test coverage to catch this class of error earlier in our deployment pipeline. Further, we are improving monitoring to reduce our time to detection and mitigation of issues like this one in the future.
Update
The rollback has been deployed successfully on all environments. Customers should now be able to SSO authorize their Classic Personal Access Tokens and SSH keys on their GitHub organizations.
Update
The root cause for the rendering bug that prevented customers from SSO authorizing Personal Access Tokens and SSH keys has started rolling out. We are continuously monitoring this rollback.
Update
We have identified the root cause for the rendering bug that prevented customers from SSO authorizing Personal Access Tokens and SSH keys.The changes that caused the issue are being rolled back.
Update
We are investigating an issue with SSO authorizing Classic Personal Access Tokens and SSH keys.
Investigating
We are currently investigating this issue.
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